Frequently Asked Questions

1. What file types can I use for my custom picture?

We accept formats such as bitmap, JPEG and TIFF files. Some PDF's may also be used. No Word documents, GIF files or other image formats please.

2. Can I send film negatives or transparencies?

Yes, our professional scanner can work with negatives and transparencies.

3. Can I see a proof before printing?

Yes, we can send a colour A4 size proof for your approval, however we will need to charge an additional $20.00 for postage.

4. What do I need to send to you?

You can upload image files through our website. For photos, artworks, negatives or slides, simply mail to our Castle Hill store via Australia Post, and keep the receipt for tracking the delivery of your item. Please ensure the item is sufficiently protected for transit; we recommend placing a piece of cardboard inside the envelope to prevent bending.

5. How large an artwork or photo can you scan?

We can scan up to A3 size (300x420mm).

6. Can I get back my original images?

Definitely, we will send your originals back with the finished product.

7. What image resolution do you require?

300 dpi is preferred, but lower resolutions may be OK. Files of up to 7 MB are acceptable but please bear in mind that it will take longer to upload the file to us. We will contact you if we have any problems with your file.

8. Do you offer discounts to photographers or corporations?

Yes we can offer discounts, please contact our management at This email address is being protected from spambots. You need JavaScript enabled to view it.

9. Can I reorder copies?

Normally we store images in your account file, so when you reorder a copy we can refer to your file and you will receive a 30% discount for reordering.

10. How do I take care of the canvas print?

Because we are using a sprayed laminate on all printed canvases, it is easy to use just a feather duster or dry cloth to remove the dust. Don't use water or other chemicals, and don't display the canvas print under direct sunlight

11. How quick can I get the canvas?

Normally it takes 2 weeks to ship out canvas prints, after receiving and confirming your order and payment. However we are able to put through urgent orders as a priority at a small additional cost.